Terms and conditions

Website terms and conditions:

Terms:

  1. By accessing this website from https://bakeduae.com. You are agreeing to be bound by these website terms and conditions of use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this website are protected by copyright and trademark law.
  2. House of bread bakery” maintains the https://bakeduae.com/website (“site”).
  3. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.
  4. ‘’visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  5. ‘’we will not trade with or provide any services to OFAC (office of foreign assets control) and sanctioned countries in accordance with the law of UAE’’
  6. ‘’customer using the website who are minor /under the age of 18shall not register as a user of the website and shall not transact on or use the website’’
  7. ‘’cardholder must retain a copy of transaction records and merchant policies and rules’’
  8. ‘’user is responsible for maintaining the confidentiality of his account’’

 

Privacy policy:

  1. House of bread bakery (“us, “we”, or “our’) operates the https://bakeduae.com website (the “service”)
  2. This page is to inform you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with the data you provided.
  3. We use the data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.
  4. Types of data collected: Personal data: While using our service, we may ask you to provide us with certain persona identifiable information that can be used to contact or identify you (personal data). Personal information may include, but not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address
  1. ‘‘all credit/debit cards’ details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties’’
  2. “ https://bakeduae.com/will not pass any debit/credit card details to third parties’’
  3. https://bakeduae.com/takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://bakeduae.com/) cannot guarantee the security of any information that is disclosed online’’
  4. ‘’the https://bakeduae.com/is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  5. “The website policies and terms & conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 

Cancellation/ refund/return policy

 

The following are the conditions when exchange, return or refunds can be expected by house of bread bakery.

  1. If the customer likes to cancel the order before delivery, they can contact us through email (general@bakeduae.com) or call at +971 7 206 7081 or whatsapp at +971 56 505 8536.
  2. Cancelation can be done within 1 (one) hour after placing the order.
  3. Damaged or unsealed food products by the customer will not be accepted for exchange, return or refund unless it was received in the given condition at the time of delivery.
  4. The products need to be in the original condition to be eligible for exchange.
  5. Products can only be exchanged and returned/refunded (if damaged) within 7 days from the date of delivery.
  6. Returns will be scheduled for pick up. Reviewed for approval and processed within one week.
  7. Customer cannot cancel orders on the scheduled delivery day. Cancellations cannot be processed in less than 24 hours from the date of delivery.
  8. Customers who paid only (TELR) will be refunded using the same service only. ‘’refunds will be done only through the original mode of payment”
  9. Online refunds may take up to 14 days to be completed. Depending upon the processing time provided by the bank.

 

Shipping and delivery policy

  1. We currently offer delivery in the United Arab Emirates only, except Abu Dhabi and al Ain.
  2. A standard order takes 2- 3 days to be delivered depending upon the location and delivery schedule.
  3. We do not provide same-day or next-day deliveries unless there are special circumstances.
  4. Customer will receive an order confirmation email on their provided email address or SMS on their mobile number or whatsapp to receive delivery updates.
  5. Customers will be contacted through call/SMS/whatsapp via the provided number.
  6. A minimum order amount of 100 AED is required to qualify for an order.
  7. All orders below AED 150 (excluding vat) will be required a shipping fee of 20 AED (outside RAK area) and 10 AED for RAK customers.
  8. Order must be equal or above 150 AED (excluding tax) to qualify for a free shipping.
  9. We accept payments from cash on delivery, online payments (visa and master card)
  10. Customers must enter the valid mobile number and accurate details of their location to receive the delivery on time.
  11. House of bread bakery does not use any 3rd party logistics, all orders will be fulfilled by baked UAE logistics team.

 

Contact us:

If you have any questions you may contact us:

Company name: house of bread bakery (baked UAE)

Address: Al Jazeera, Al Hamra inside Bin Majid Beach Resort compound, Ras Al Khaimah. UAE

Office phone nos: +971 7 206 70 81
whatsapp nos:  +971 56 505 8536

Operating hours: Monday to Saturday (9 am to 6 pm)

Online store and business inquiry: general@bakeduae.com / sales@bakeduae.com